Average Score (420 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

420 Ratings

4.8 Average

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  • Idalia H.03-10-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    My splash undercarriage splash guard was not place correctly and making all kinds of noise. So upset. I had even asked them to make sure all bolts and screws were placed appropriately to avoid the flapping. My car made no noise.

  • Melanie L.03-08-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Jave L.03-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Ricky P.03-01-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Mathew W.03-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Eric Z.03-01-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2022

  • Luminita D.02-27-2025

    TYPE:SalesMODEL:TaosYEAR:2024

  • Cristobal R.02-27-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

  • Amy D.02-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    After receiving all green on the 25 point inspection and the comment that no service was needed, you proceeded with the $202 service anyway and supposedly an oil & filter change (eventhough no service was needed). There was no sticker on my car stating the oil change was complete with the date and mileage. Also, my car still has the alert that an oil change and service are due. It was supposed to be the 60K mile inspection and service. Parts were also supposedly installed, eventhough no service was needed to the total tune of $463. This was absolute robbery and scam behavior.

  • Zehava H.02-25-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Kevin was absolutely amazing to work with. Can’t wait to refer him to all my friends. He made the whole process extremely easy.