Average Score (420 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

420 Ratings

4.8 Average

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  • David C.12-27-2024

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    The service advisor, Steven Kendrick, is great to work with. He is transparent and communicates well. He kept me informed every step along the way and made sure my car was ready on time. I really appreciate his customer focus.

  • Victor S.12-26-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

    Excellent customer service by Randy

  • Lawrence B.12-26-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    I'm not quite sure the problems I was having are totally repaired.

  • Patricia W.12-24-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    They promptly determined what was wrong with my car and then promptly fixed it. They stayed in touch with me throughout the process so that I was up-to-date on what was happening with my car.

  • Shelly K.12-24-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    too expensive

  • Don D.12-22-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    Accurate pricing and service. Friendly and great lounge area

  • Cassandra I.12-21-2024

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

  • Tanisha C.12-18-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    My service consultant, Chris Parker, remained in communication with me throughout the service appointment and provided expected delivery times.

  • Rickie A.12-15-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Sales was welcoming, Justin was well prepared and had test vehicles ready for test drive.

  • Paris L.12-14-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022