TYPE:SalesMODEL:JettaYEAR:2024
Average Score (411 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:ArteonYEAR:2019
Randy made sure I was taken care of. Showed me exactly what was wrong and got it repaired promptly
TYPE:ServiceMODEL:Golf GTIYEAR:2019
I am closer to the Tempe VW but I only went there once. The customer service between the two are night and day. The staff at Phx is incredibly helpful, cordial and informative. Also for a woman is important to be heard and they check all the boxes!
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:SalesMODEL:TiguanYEAR:2024
Everyone we dealt with was professional, speedy and friendly. We really felt like the team valued our time and got us a fair deal!
TYPE:SalesMODEL:JettaYEAR:2024
I was told that the entire experience would take 45 minutes. We had picked my car virtually and I had sent in preliminary information. When I arrived, I found out that my car was at Peoria VW and someone had to go get it. Then, I sat for almost 2.5 hours before I was finally seen by finance. I took off from work this day early to be at my appointment on time by 3:30pm. I had dinner plans that night which is why I set time at 3:30. At 6pm, I stated I was leaving. Car still wasn't even at Camelback VW so I hadn't even physically seen it yet. And Finance finally asked me to sit and it would take 30-45 minutes. I left. Sales GM stopped me and asked if we could finalize that night at my home. They would deliver car and deliver the docs to sign. I agreed About 1.5 hours later, they arrived at my house. It was dark so made it difficult to inspect car. There are two spots on it that I texted my sales person about the very next morning when I could see better. Also, I have an airbag error that has been present since I first received car. This has been a terrible experience. This is my second time buying new from Camelback VW. I likely will not be back based on this experience. Also, I was promised a reimbursement for my Lyft home (I traded in my 2019 Jetta). Have not received that reimbursement, even though I sent in receipt.
